GENERAL: These terms apply to purchases of service(s) from the web address www.elding.is, which is run by Elding Whale Watching. The terms identify on the one hand Elding’s rights and duties and on the other the service buyer’s rights and duties. All communication regarding reservation of services, changes and cancellations shall be in writing and may be sent using e-mail or fax, or through the postal service, if time permits.
ONLINE: Service buyers can book all Elding Whale Watching’s tours until 1 hour prior to the scheduled departure. When booking a tour online, a confirmation and booking number will be sent to the e-mail provided in the booking process stating departure time and date. Upon receipt of full payment, a service voucher will be sent to the e-mail provided in the booking process stating departure time and date. It is the service buyer’s responsibility to safeguard the voucher and present it to the relevant service partner as payment for each service rendered.*Please make sure that you fill in correctly all the specific fields.
CONFIDENTIALITY AND SECURITY: We highly value your decision and or loyalty in choosing Elding Whale Watching for your adventure experience booking. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details. All credit card transaction processes are verified by Borgun (www.borgun.is) and safeguarded at all times. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. Click on the logo below to verify our site's SSL certificate. Under no circumstances will information be handed to a third party.
PRIVACY POLICY: You can always visit our site without revealing who you are or providing any personal information. We do collect session data, but it cannot be linked to you as an individual. The usage information is for us to better understand how our sites are being navigated. If you decide to book a tour through Elding Whale Watching, we will collect information such as your name, nationality, phone number and email, that are necessary to provide you with the services offered on the site and give you important updates on your tour. We may invite you to participate in online surveys or send you pictures from your tour, but you can always opt out or unsubscribe from said emails. If at any point you wish to have your information removed from our database, please contact us via elding@elding.is. Elding Whale Watching will never give out, sell, rent or share your personal information with a third party.
CHANGE OF RESERVATION: If you need to make changes to an individual or group reservation we ask you to send us a notification as soon as possible, and not later than 12 hours before departure. Changes received less than 12 hours before departure may be subject to levy according to Elding Whale Watching’s current tariffs and the policy of our service partners.
CANCELLATION POLICY: We ask you to send us a cancellation notice a minimum of 24 hours prior to departure for individual bookings and 48 hours prior to departure for group bookings (or according to contract). If booking a combo tour with one of our partners, other cancellation policies may apply. In case of a cancellation on our behalf we will notify you with as much notice as possible using the contact details provided in the booking process. If possible we can assist you with changing your tour date or you can request a refund from your travel planner.
VALIDITY OF PRICES: All rates quoted are based on current purchasing prices in Iceland. Elding Whale Watching reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or any other cost increases that are outside our control. Any eventual changes in rates will not be made with less then 4 weeks’ notice before scheduled departure.
CHILDREN: Discounts for children are subject to the nature of the services and our service partners terms.
TOUR DEPARTURE: All our tours start from Reykjavík’s old harbour. The departure time is indicated on your confirmation/voucher. It is the service buyer’s responsibility to arrive at our tour office in time to check in and to board the boat.
LIABILITY: Elding Whale Watching reserves the right to alter routes, itineraries or timetables, change or cancel tour dates should the necessity arise, including irregularities due to adverse weather. The tours are run in wild nature and we can never guarantee sightings on a particular tour. The estimated duration of tours are standard times and can change according to sea conditions. All activities are undertaken entirely at clients own risk and they must behave in a fit and proper manner at all times in accordance with Elding Whale Watching guidelines and must take proper responsibility for their own safety. All tours and outdoor activities carry inherent risks and Elding Whale Watching does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). Elding Whale Watching, it’s managers and staff accepts no responsibility or liability for any loss or damage of passenger’s property on our boats. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation during your tour.
COMPLIMENTARY TICKETS: In the unlikely event that no whales or dolphins are spotted on your Whale Watching Tour, we do not refund the tour price but offer a complimentary ticket valid on the classic EL-01, EL-02, EL-03 and AK-01 tours. In the unlikely event that no northern lights are seen on your Northern Lights Cruise, we do not refund the tour price but offer a complimentary ticket valid for the same service. Each ticket is valid for two years and for returning passengers only. Please remember to bring the ticket and your ID when checking in for the complimentary tour.
PASSENGERS WITH SPECIAL NEEDS: If you have any special needs or requests we ask you to notify Elding’s head office as soon as possible so that we can do our best to meet your requests.
WHEELCHAIRS: It is permitted to have foldable wheelchairs on our boats without any additional charge. If possible, please advise our office prior to tour departure.
COMMENTS OR COMPLAINTS: If you want to comment on our tours we welcome you to send us a line. We always welcome any kind of feedback. If you for some reason are not satisfied with our services please contact us as soon as possible by sending an email to elding@elding.is.