My tour was cancelled - now what?
In the event of unfavourable weather or unstable sea conditions, we sometimes have to cancel our tours for safety reasons. We understand that time is precious and we do our best to contact our passengers in good time before departure.
A cancelled tour doesn't mean you can't join us another time or make the most of your day in the city! There are numerous things to do in Reykjavík on a rainy day and many of our trusted partners offer experiences that are less weather dependent than ours.
Review the below information for a better understanding of what options are available to you now that your tour has been cancelled. We'll gladly assist you via email or phone if you have any questions.
00354 519 5000
Rebooking, requesting a refund etc.
Keep in mind that if you are scheduled to do a combo tour that includes one of our cancelled services, you will still be confirmed for the second leg of the combo tour and a partial refund can be given upon a request via email. Please contact our office for more information.
REBOOK YOUR TOUR:
The Elding team happily assists you with finding a new departure if you have the chance to reschedule your tour. Check our schedule to choose the time and day that suits your travel plans and get back to us via email so we can confirm your changed reservation.
CANGE YOUR BOOKING:
In the event of a cancellation, we are often able to help change your pre-booked tour to one of our trusted partner's experiences. This could be anything from museum tickets to ATV tours or horse riding. Check some of the tours available below and get back to us via email or phone so we can move your booking quickly and efficiently.
REQUEST A REFUND:
Please email us directly to request a refund for your cancelled tour. Make sure to give us your booking reference so we can easily locate your booking and process the refund as quickly as possible. Note that refunds may take 3-7 business days to process and finalise.
THIRD PARTY REFUND:
In case you are unable to join us another day, you can email your travel planner directly to request a refund. Please note that other terms may apply when booking through a third party.
What to do on a rainy day in Reykjavík?
Go to a local swimming pool:
Relaxing in a hot tub is what many of us like to do on a day off, or even after a stressful day at work. Meeting up with friends or bringing the kids on an outing to the swimming pool has been very popular among locals for generations. In recent years, many tourists have now caught up on this trend as it is both a cheaper and more accessible alternative to the nature baths on the outskirts of the city.
Here are some of the pools closest to the city centre:
- Sundhöll Reykjavíkur
- Nauthólsvík geothermal beach
HOT TIP: Remember to shower thoroughly before getting into the pool and don't be afraid to try the hot tubs!
Stroll around Reykjavík:
A variety of shops and restaurants can be found on the main shopping street that ties the city together. At one end you will find the largest church in Iceland and the other a large glass building by the sea. There are plenty of things to explore in the city, no matter the weather.
Here are some landmarks we recommend:
- Laugavegur shopping street
- Sun Voyager
- Harpa Concert Hall
- Reykjavík Zoo and Family park
- Botanical Gardens
- Öskjuhlíð hill and hiking trails
- Grótta Lighthouse
- Viðey Island
HOT TIP: At the top of Hallgrímskirkja church and Perlan glass dome, you can get a great 360° view of the beautiful city and it's surroundings!
There are dozens of interesting exhibitions and museums within walking distance of each other. Whether you are interested in modern art, history of Iceland, glaciers or aurora borealis, there are plenty of things to choose from!
Here are some interesting places to visit:
- Elding's Wildlife Exhibition
- Saga Museum
- Maritime Museum
- Reykjavík Art Museum
- Aurora Reykjavík
- Lava Show
- FlyOver Iceland
- Settlement Exhibition
- Perlan - Wonders of Iceland
- Icelandic Phallological Museum
HOT TIP: The Reykjavík City Card offers free entry and discounts to a great selection of museums and galleries in Reykjavík!
Grab a meal / drink:
Whether you want to try some local food or sit down for a coffee, you won't be disappointed with the options available to you. There are many restaurants in the city centre that offer a variety of good food.
Here are some bars and restaurants you can go to:
HOT TIP: Remember to choose a whale friendly restaurant while travelling in Iceland! Most Icelanders never eat whale meat, why should you?
Join one of our trusted partners' tours:
Are you fascinated with lava, volcanoes, and geology? Would you like to see red-hot lava up close in a safe environment? If the answer is yes, you need to experience Lava Show Reykjavik. It is the only live lava show in the world and has become one of the must-see experiences in Iceland!
FlyOver Iceland is located in the exciting Grandi Harbor District, this all season attraction takes you on a breathtaking journey across Iceland. Soar over land, sea and ice. Move with the arctic winds.
Take a walk through northern lights mythology and science, learn the expert tips for the perfect Aurora hunt, and experience a unique collection of mesmerising Auroras in our cinema.
Visit three of Iceland’s beautiful natural landmarks in the same day. Gullfoss, Geysir and Þingvellir are some of Iceland's most famous landmarks and are easily reached from the capital.
Riding the wonderful Icelandic horse in hardened lava fields and beautiful nature is something you have to experience at least once in your life!
We ride in the scenic surroundings of our farm, for example across the river Varmá and through a lava field area, ending on good riding paths in the meadows south of our farm.
Just beyond Reykjavik lies a stunning and dramatic natural playground which acts as the perfect setting for your quad bike fun. A fun and easy tour for the whole family!
The mesmerising Northern Lights is sight that will not be forgotten. It's simple; nothing says “Icelandic Winter” like the idea of hunting the Aurora Borealis.
Need more information?
The schedule and prices that are published on our website are subject to change without notice. To see current and up to date availability, please have a look at the booking calendar for individual tours. Note that all rates quoted are based on current purchasing prices in Iceland.
What is the best season to see whales in Iceland? When are the northern lights out in Reykjavík? We get a lot of different questions about our tours, boats and facilities and listed out a few answers to some of our most frequently asked ones!
These terms apply to purchases of service(s) from the web address www.elding.is, which is run by Elding Whale Watching. The terms identify on the one hand Elding’s rights and duties and on the other the service buyer’s rights and duties. All communication regarding reservation of services, changes and cancellations shall be in writing and may be sent using e-mail or fax, or through the postal service, if time permits.
Here are a few ways you can get in contact with our team. We'd be happy to assist in any way we can and try our best to respond within 24 hrs. (with the exception of weekends and holidays). Please read through our FAQ page, send an e-mail or call us directly if you have any questions.